David Pittuck
| - export distribution, | - international accounting, |
| - internal auditing, | - marketing and sales, |
| - product registration, | - clinical trials, |
| - private banking, | - client relationship management |
Project Manager (fondé de pouvoir)
Responsible for the implementation, exploitation and development of the Prospecting system. Designed follow-up strategies that achieved a doubling of Client conversion rates over the lifetime of the system.
Extended this system as a prototype for a Client Relationship Management (CRM) system. Coordinated the design and implementation of a CRM system based on this experience to support stratified personal banking services to 30'000 clients. Single-handedly managed and enhanced this system to respond to a changing business environment. Installed in the Luxembourg affiliate; it then served over 200 end-users in the two countries.
Provided the statistical design and subsequent analysis of Client and Prospect advertising projects. Advised on the optimisation of the SFr 5mio advertising budget.
Managed other subsidiary systems: e-mail, SWIFT transmission, image storage etc.
(Technology: Oracle Administration and Development, Vantive, Windows, VB, Perl,
Digital VMS, Rdb, MS Office, Lotus-Notes, AS/400 Query)
European Medical Systems Support Co-ordinator 1990 - 1994
Created the first development plan for information systems for the affiliate medical groups supporting the Nordic, Eastern European, Middle Eastern and African regions.
Achieved savings of 30% in time spent in administrative tasks arising from international clinical trials in seven European offices by developing a multinational PC-based system for project tracking and financial management. Developed a multi-user version (client-server) to further exploit the uniformity of data between users and the ability to consolidate data between offices.
Produced high-level models of data and process (business area analysis) for corporate clinical trials and adverse event reporting to form the foundation of future systems initiatives in this area.
(Technology: SuperBase4, MS Office, CASE tools, Windows)
Market Research Information Analyst: 1987 - 1990
Initiated changes in the positioning of key products by planning and conducting five market research field projects, interviewing over 400 doctors in Pakistan and Saudi Arabia.
Implemented a project database and used it as a decision tool to increase the efficiency of the regulatory group and to ensure that over 600 product registration projects were aligned with the marketing strategy.
(Technology: dBase, MS Office, Lotus 1-2-3, Windows & DOS)
Head of Operations Section (Information Systems): 1983 - 1987
Managed a section of eight people to provide a 12-hour per day operations service to meet business deadlines and to be responsive to users needs. Maintained the integrity of mainframe systems by developing diagnostic tools. Improved systems efficiency with a resultant reduction in costs and a dramatic improvement of on-line response times.
Made a major contribution to an internal audit of the system used for all USA purchases (approx. $700m per year) building on the success in developing the security systems for Geneva.
(Technology: IBM 360/OS, Total, Mantis, VSAM, COBOL, CICS)
Senior Analyst/Programmer: 1980 - 1983
Produced the logical design for an international accounting system and developed the sales accounting section which, essentially unchanged, ran successfully for 12 years within a changing business environment.
(Technology: IBM 360/OS, Total, Mantis, VSAM, COBOL, RPG, ISAM,
IBM 360 Assembler)
Research Associate
Supported quality control of experiments by designing and constructing data acquisition electronics and developing programs for on-line data analysis.
Contributed to 11 published papers in particle physics.
(Technology: High-speed electronics, PDP and HP Assembler, FORTRAN,
IBM 360/OS, IBM 360 Assembler)
